Q. Shipping / deliver Choice?

A. For sample deck: Usually with international service express like DHL,UPS,FedEx.
B. For Mass production decks: Provide Air shipping, Fast vessel, slow vessel choices.

 

Q. How long do I need to wait for my customized items?

Sample deck: 5-8 business days.
Mass production: 15-20 business days.
Express delivery lead time: 5-6 business days.
Air shipping lead-time: 8-10 working days.
Fast vessel lead-time: 25-30 days.
Slow vessel lead time: 35-60 days.

 

Q. How do I check / track the status of my order?
Once goods sent out will provide you tracking # for track the status from the Official website. Or contact our business representative directly!

Q. What is pixel and how can I check the pixel adequacy of my artwork / image (photo)?
Pixel, or sometimes known as resolution, is the basic unit of measurement for digital images. A high-resolution image will result in a better print quality than a low-resolution image. In a nutshell, printing with low-resolution will result in a blurred print quality, while a high-resolution will result in clearer and sharper print quality. Usually 300dpi is the lowest inquiry. the higher the better.

Q. What file format shall I use?
We accepts files in .jpg, .png, .PS .PDF .AI and so on

Q. How can I submit my artwork?
When your design completed, Please help to upload the artwork to " Dropbox.com " or " Wetransfer.com " and share the folder with our business representative's email is OK. Once well received, will check the artworks, provide printing layout for double check before mass production printing.

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